Customer support Jobs in US

[Applicants: Over 200 applicants | Industry: Financial Services | Type: Full-time | Level: Mid-Senior level] About The JobThe role involves monitoring and evaluating agent performance against KPIs, managing ticket queues for efficient task distribut

This person will have a strong background in customer support, process management, and technical writing. This role will be responsible for designing, documenting, and improving end-to-end customer support workflows and bring a strong focus on improved customer outcomes through better processes informed by operation and customer insights.

A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. Job Responsibilities Meets regularly with Funeral Director(s) to ensure customer needs are met Frequently communicates with families to coordinate activities Takes first calls and dispatches removal teams Collects vital information, files death certificates and insurance claims Schedules appointments for Funeral Directors Designs and prints memorials; creates, scans, and corrects arrangement documents Orders merchandise, flowers, urns Schedules services including coordinating with churches, cemeteries and staff Assists with setting up funeral/visitation areas and take down Assists during funeral services and events Assists with dressing, casketing and preparing the deceased for viewing Transport human remains to the Crematory facility Delivers ashes from Crematory to Funeral Home Assists with removals May be required to ensure company vehicles are clean and fueled, prior to and after services Adheres to all Company and Regulatory requirements Performs other administrative duties for the location when time permits MINIMUM Requirements Certification/License Valid driver’s license and able to pass our backgorund check including sharing driving record Experience 2 years of experience in an office clerical or customer service capacity required Experience working in a customer-focused and fast-paced professional environment required Funeral industry experience preferred but not required Knowledge, Skills And Abilities Strong knowledge of computers and software Above average communication skills High level of compassion and integrity Problem solving skills Ability to multi task and set priorities Ability to maintain confidentiality Ability to work beyond standard business hours including weekends Detail oriented Professional team player Pro-actively seeks out tasks Motivated, enthusiastic work ethic Work CONDITIONS When considering the work hours associated with this job, the following factors may apply: Work Environment Mostly works indoors during all seasons and weather conditions Occasional work outdoors Limited amount o...

Comparably 2024 #23/100 Best (small/ medium sized companies) Leadership Teams Comparably 2024 #63/75 (small/ medium sized companies) Happiest Employees #9 Atlanta Business Chronicle's 2024 Best Places to Work (Our second year in a row!) #6 of Built In's 2024 Best Places to Work: Top 50 start-ups in Atlanta (Our second year in a row!) Inc Magazine's 2023 Best Places to Work Inc. 5000: #131 of 2024 Southeast Regional America's Fastest Growing Companies.

[Applicants: Over 200 applicants | Industry: Software Development | Type: Full-time | Level: Entry level] We are looking for a Customer Support Specialist to join our team to train AI models. You will measure the progress of these AI chatbots, evalu

Salary: $45,000–$60,000 annually, based on experience Location: Remote (Canada) Position: Full-time Position Overview The Customer Support Analyst supports Counting Opinions’ staff and customers by assisting with various data-related tasks, including prepping data files for importation, custom form and report configurations, and other day-to-day support requests. What You’ll Do Customer Support & Data Assistance Respond to customer questions via Help Desk, email and/or phone calls Help gather information to understand and resolve issues or redirect to those that need to be involved / notified Enter, review, and validate data for accuracy and completeness Document support requests (via the Help Desk) and corresponding responses throughout the support process Work with the team on more complex issues as needed System Setup & Ongoing Support Assist with onboarding new customers (set up accounts, forms, surveys, portal pages and reports) Import and organize customer data using Excel and similar tools Help maintain and update existing customer forms and reports Perform testing of new features and note any issues Documentation & Process Support Help update user guides, instructions, and documentation (web and document formats as appropriate) Follow established workflows and contribute suggestions for improving clarity and efficiency Additional Team Support As a small and collaborative team, we occasionally help each other with tasks outside our core responsibilities.

What You’ll Help With Local Support: Be the local face of Fermata for growers in the Surrey area. Show less [{"type":"people_also_viewed","href":"https://ca..com/jobs/view/executive-assistant-to-the-ceo-at-dotyeti-design-4330415589","jobId":"4330415589","label":"Executive Assistant to the CEO"},{"type":"people_also_viewed","href":"https://ca..com/jobs/view/administrative-clerk-surrey-mental-health-unit-smhu-correctional-health-services-%E2%80%93-surrey-bc-at-provincial-health-services-authority-4367261309","jobId":"4367261309","label":"Administrative Clerk, Surrey Mental Health Unit (SMHU), Correctional Health Services – Surrey, BC"},{"type":"similar_search","href":"https://www..com/jobs/customer-relationship-specialist-jobs","label":"Empleos de Especialista en relaciones con clientes"},{"type":"similar_search","href":"https://www..com/jobs/cus...