Senior Google CCAI Conversational AI Developer
May be filledApply via Dice today!This job description is for aSenior Google CCAI Conversational AI Developer, focused on designing and implementing advanced contact center automation solutions with Integration knowledge on other…
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Apply via Dice today!This job description is for aSenior Google CCAI Conversational AI Developer, focused on designing and implementing advanced contact center automation solutions with Integration knowledge on other CCaaS platforms like Genesys, AWS Connect, and Cisco UCCE.Job Title: Senior Google CCAI Conversational AI DeveloperJob Description:We are seeking a talented and experienced Senior Developer to design, develop, and implement cutting-edge conversational AI solutions using the Google Cloud Contact Center AI (CCAI) platform. The ideal candidate will have hands-on experience building and integrating intelligent virtual agents (chatbots/voicebots) within contact center environments and possess competitive knowledge of other leading platforms to help drive strategic decisions and superior customer experiences.Key ResponsibilitiesDesign, develop, and deploy virtual agents using Google Dialogflow ES and CX for both voice and chat channels.Integrate Dialogflow agents and Google CCAI with core contact center platforms such as Genesys, AWS Connect, and Cisco (UCCE/PCC/etc.) using APIs and webhooks.Develop robust middleware and backend services using Python or Node.js to facilitate integration with enterprise systems (CRM, databases, etc.).Implement and optimize Google Cloud Platform (Google Cloud Platform) services (e.g., Cloud Functions, Pub/Sub, Cloud Run, BigQuery) to build scalable and reliable AI solutions.Collaborate with UX designers and business stakeholders to define conversation design, user journeys, and ensure seamless customer interactions.Perform Natural Language Processing (NLP) and Natural Language Understanding (NLU) tuning to improve intent recognition accuracy and overall bot performance.Implement logging, monitoring, and analytics (using Google Insights or similar tools) to track bot performance, troubleshoot issues, and drive continuous improvement.Provide technical leadership, mentor junior developers, and conduct code reviews.Required Qualifications & Skills8+ years of hands-on experience in software development, with a minimum of 2 years specifically in conversational AI development using Google CCAI and Dialogflow ES/CX.Strong proficiency in programming la...