[Industry: Banking | Type: Full-time | Level: Mid-Senior level]
Job TypeFull-timeDescriptionWe are seeking a Business Systems Administrator responsible for both building new Salesforce applications and supporting, maintaining, and enhancing existing solutions. This role combines strong Salesforce declarative development, selective Salesforce programmatic development (Apex, LWC), and emerging Microsoft Copilot custom agent capabilities.You will work closely with business and technical stakeholders to deliver new features, automate processes, resolve issues, and ensure the long-term stability and scalability of our Salesforce platform and AI-assisted workflows.RequirementsNew Application DevelopmentSalesforce Declarative BuildDesign and implement new business solutions using Flows, record-triggered automation, approval processes, validation rules, formulas, dynamic layouts, and object/data modeling.Build intuitive and efficient user experiences using Lightning App Builder, Dynamic Forms, and declarative UI configuration.Use best practice patterns for scalable, low maintenance declarative automation.AI/Copilot Agent DevelopmentDesign and build new Copilot or AgentForce custom agents that automate workflows, perform intelligent lookups, or augment processes.Build agent instructions, retrieval logic, grounding, action definitions, and enterprise data connectors.Evaluate new automation opportunities with AI-first thinking (responsible AI principles, performance, and reliability).Ongoing Application Maintenance & SupportPlatform Support & Issue ResolutionMonitor and respond to user reported issues, triage root causes, and implement fixes for flows, Apex, LWCs, permissions, or configuration problems.Handle defect remediation resulting from releases, data issues, or upstream/downstream system changes.Operational EnhancementsEvaluate existing flows and automation for simplification, optimization, and technical debt reduction.Continuously refine validation rules, page layouts, and other configuration elements to improve user experience.Improve test classes, add missing unit tests, and strengthen deployment readiness.Release Management & StabilitySupport deployments through Git-based workflows and CI/CD pipelines.Participate in regression testing, sandbox validation, and post-release monitoring.Maintain detailed documentation for configuration changes, Apex enhancements, and Copilot agent logic.AI Agent Monitoring & IterationMonitor Copilot agent usage, correctnes...