Customer success Jobs

Shape & implement CX strategy: Assist CXD directors in shaping and executing the client experience strategy, ensuring alignment with client needs and the bank’s strategic objectives to deliver measurable business impact (e.g., revenue generation, cost savings, risk reduction). Ensuring relevant insights and data are accessible and used to inform client experience design decisions at pace.

Proactively identify opportunities to improve processes and enhance customer satisfaction. Show less [{"type":"people_also_viewed","href":"https://jp..com/jobs/view/travel-operations-specialist-at-canonical-4361053451","jobId":"4361053451","label":"Travel Operations Specialist"},{"type":"people_also_viewed","href":"https://jp..com/jobs/view/travel-operations-specialist-at-canonical-4355300085","jobId":"4355300085","label":"Travel Operations Specialist"},{"type":"people_also_viewed","href":"https://cn..com/jobs/view/customer-engagement-and-service-specialist-%EF%BC%88%E7%BA%BA%E7%BB%87%E6%9C%8D%E8%A3%85%E8%BF%BD%E6%BA%AF%E5%B9%B3%E5%8F%B0%EF%BC%89-at-lectra-4340283354","jobId":"4340283354","label":"Customer Engagement and Service Specialist （纺织服装追溯平台）"},{"type":"people_also_viewed","href":"https://cn..com/jobs/view/executive-assistant-to-the-director-of-sales-at-admattic-4326814006","jobId":"4326814006","label":"Executive Assistant to the Director of Sales"},{"type":"people_also_viewed","href":"https://cn..com/jobs/view/%E8%8B%B1%E6%96%87%E5%AE%A2%E6%9C%8D%E4%B8%93%E5%91%98-at-%E5%8C%97%E4%BA%AC%E8%90%A8%E5%A5%87%E5%B9%BF%E5%91%8A%E6%9C%89%E9%99%90%E5%85%AC%E5%8F%B8-4156560670","jobId":"4156560670","label":"英文客服专员"},{"type":"people_also_viewed","href":"https://jp..com/jobs/view/scheduler%EF%BC%88%E8%AA%8D%E8%A8%BC%EF%BC%89-at-s...

Global Growth Strategy through Customer Success Define and execute the global growth strategy driven by customer adoption and success outcomes. Global Customer Success Function Build and lead a distributed Customer Success organisation across key regions.

The Customer Success Manager is responsible for customer adoption and time-to-value by leading the Customer Success function across onboarding, training, setups and hypercare. Must have: Demonstrated leadership experience in Customer Success, onboarding, or customer operations in a SaaS environment.

The position combines technical leadership, solution architecture ownership, people management, and customer success accountability, overseeing multidisciplinary teams while remaining directly involved in identifying customer opportunities and architecting end-to-end technical solutions. Our Success Criteria Lead and manage a multidisciplinary organization including applications engineers, technicians, project managers, and customer success professionals Own customer-facing technical delivery and customer success outcomes across multiple commercial deployments Translate customer business and operational requirements into deployable physical AI and automation solutions Oversee end-to-end customer phases including technical discovery, solution definition, deployment planning, commissioning support, and post-deployment optimization Ensure customer-facing systems meet operational, safety, reliability, and performance requirements Partner with Product, Engineering, and Commercial teams to align customer needs with product capabilities and deployment readiness Establish documentation standards, validation processes, and customer acceptance frameworks to support repeatable deployments Act as the senior escalation point for complex customer-facing technical, delivery, and performance issues Manage priorities, resources, and execution across multiple concurrent customer programs Represent the Applications and Customer Success organization in internal leadership discussions and external customer engagements Your Experience Qualifications: Minimum 8 years of professional experience in customer-facing technical roles such as applications engineering, solutions engineering, or technical product ma...

You will own customer retention, satisfaction, and lifetime value globally. What you’ll be doing Execute the global Customer Success strategy, translating vision into measurable results that drive customer retention and business growth Build and scale a tiered CSM model (Enterprise, Core, and Tech Touch) to deliver differentiated support and ensure scalability as we grow globally Lead and develop a high-performing, globally distributed team, uplifting capability through coaching, mentorship, and a clear operating rhythm Create and embed frameworks for account planning, QBRs, and customer engagement to drive consistency and excellence in delivery Partner cross-functionally with Product, Sales, Marketing, and Support to ensure the customer voice informs decisions and shapes our roadmap Act as executive sponsor for key strategic accounts, driving advocacy, renewals, and long-term partnerships Deliver measurable improvements in customer retention, satisfaction, product adoption, and expansion revenue What you’ll bring Proven experience leading and scaling Customer Success teams across global or regional markets in a SaaS or subscription-based environment Strong background supporting a high volume of customers and driving success within fast-moving, growth-focused businesses Deep experience improving retention, reducing churn, and increasing NRR at scale Expertise in building and operationalising frameworks, segmentation models, and playbooks that enable consistency and scalability Skilled in developing teams, fostering accountability, and driving capability uplif...

Summary Firework is growing! Our team is responsible for offering product enablement, customer success, and overall support to existing clients who leverage our innovative commerce solutions to drive their business growth.

Department: Creator Success Experience Required: Relevant experience in customer support, community management, or creator relations Location: In-office Full-time Salary Range: 20-25K Monthly CTC Openings: 2 Role Overview As part of the Creator Success team, you'll be the primary point of contact for creators on the platform. Key Responsibilities Onboard new creators and guide them through the platform Build and maintain strong, long-term relationships with creators Help creators improve their earnings and engagement metrics Track creator performance and provide regular feedback and support Solve day-to-day issues and act as a trusted advisor to creators Identify opportunities to enhance the creator experience Ideal Candidate Profile Experience: Background in customer support, community management, or creator/talent management People-oriented: Genuinely enjoys working with people and solving their problems Strong communicator: Clear, empathetic, and responsive Organized: Ability to manage multiple relationships and track performance efficiently Proactive: Takes initiative to follow up and support creators consistently Team player: Comfortable working in a fast-paced, in-office environment Growth mindset: Eager to learn and help others grow High energy: Brings positivity and enthusiasm to the role What We Offer Real ownership and impact within a growing creator ecosystem Direct influence on creator success and platform growth Opportunity to build meaningful relationships in the creator economy Collaborative, energetic work environment Skills: community management,ecosystem,customer support,customer,influence operations,management Show less [{"type":"people_also_viewed","href":"https://in..com/jobs/view/assistant-manager-secretarial-at-adani-natural-resources-4365269491","jobId":"4365269491","label":"Assistant Manager - Secretarial"},{"type":"people_also_viewed","href":"https://in..com/jobs/view/team-assistant-at-beiersdorf-4344811046","jobId":"4344811046","label":"Team Assistant"},{"type":"people_also_viewed","href":"https://in..com/jobs/view/control-room-operator-at-mace-4368676844","jobId":"4368676844","label":"Control Room Operator"},{"type":"people_also_viewed","href":"https://in..com/jobs/view/back-office-admin-executive-at-amar-plastics-filter-press-4369951755","jobId":"4369951755","label":"Back Office Ad...

Operational coordination & customer support: Use and maintain internal tools (HubSpot, Notion, Airtable, Stripe, Google Sheets, etc.) to deliver seamless, trackable support. pathology labs, logistics providers) to support member outcomes.