JOB PURPOSE:The Director – Business Excellence is responsible for designing, implementing, and sustaining an enterprise-wide Business Excellence framework that ensures the organization operates with strong governance, effective risk management, robust internal controls, and efficient end-to-end processes.The role focuses on organizational resilience, operational integrity, and continuous improvement, ensuring that risks are proactively managed, controls are embedded within business processes, and processes are standardized, efficient, and fit for purpose.RESPONSIBILITIES4. KEY ACCOUNTABILITIES:DescriptionBusiness Excellence FrameworkDevelop, implement, and maintain the organization’s Business Excellence framework, integrating risk management, internal control, and process excellence.Define enterprise-wide standards, policies, methodologies, and governance structures related to Business Excellence.Ensure consistent adoption and application of Business Excellence practices across all functions, business units, and geographies.Act as the custodian of Business Excellence governance, ensuring clarity of roles, ownership, and accountability.Enterprise Risk ManagementDesign, implement, and continuously enhance the Enterprise Risk Management (ERM) framework.Maintain:Enterprise risk taxonomyRisk identification and assessment methodologyRisk appetite and tolerance statementsFacilitate enterprise-wide and functional risk assessments, including strategic, operational, financial, regulatory, and reputational risks.Ensure risks are identified, assessed, documented, and managed through appropriate mitigation plans.Consolidate and report risk insights, trends, and emerging risks to Executive Management and the Audit & Risk Committee.Continuous Improvement & Maturity DevelopmentEstablish a structured continuous improvement approach across the organization.Promote the use of root cause analysis, issue management, and lessons learned from:IncidentsAudit findingsOperational failures and near missesAssess and track Business Excellence maturity across risk management, internal controls, and processes.Drive initiatives that move the organization from reactive issue resolution to preventive and systemic improvement.Transformation & Change SupportPartner with Strategy, PMO, IT, and Transformation teams to ensure:Risk and control considerations are embedded into major initiativesProcess changes do not introduce unmanaged risk or...
