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Provides ongoing reporting and feedback to Customer Service management regarding staff performance. Related and relevant experience may be considered in lieu of academic requirements.Related experience is defined as eight (8) years of experience in a call center with a minimum of two (2) years as a lead worker within an insurance, healthcare or government regulated industry.Two (2) years of experience in call center customer service.One (1) year of experience conducting quality/performance/evaluation audits.Experience providing coaching, feedback, and facilitating training.Experience implementing process change, data analysis, and trend reporting.Experience in research and quality improvement.Successfully complete all assigned Epic assigned courses within two (2) months of hire.Successfully complete all assigned Customer Service Representative New ...

This includes designing secure APIs, protecting sensitive data across mobile and backend systems, proactively managing vulnerabilities, and embedding security best practices throughout the development lifecycle.In this role, the engineer takes technical ownership of the platform and maintains uniformity within the team. Conduct high-quality code reviews, support other engineers, and document key technical decisions to ensure long-term maintainability and shared understanding.Beyond pure engineering, the candidate should demonstrate strong product and business awareness, translating product goals into scalable and cost-effective technical solutions.

Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Serve as a subject matter expert for the account management team.Key ResponsibilitiesTechnical Competence: Maintain a high degree of technical competence and industry expertise.Team Leadership: Direct daily activities and workflow of the account management team.Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.Policy Management: Manage policy expirations and renewals.Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.Policy Compliance: Stay updated on company policies and procedures.Continuous Improvem...

Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Serve as a subject matter expert for the account management team.Key ResponsibilitiesTechnical Competence: Maintain a high degree of technical competence and industry expertise.Team Leadership: Direct daily activities and workflow of the account management team.Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.Policy Management: Manage policy expirations and renewals.Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.Policy Compliance: Stay updated on company policies and procedures.Continuous Improvem...

Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Serve as a subject matter expert for the account management team.Key ResponsibilitiesTechnical Competence: Maintain a high degree of technical competence and industry expertise.Team Leadership: Direct daily activities and workflow of the account management team.Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.Policy Management: Manage policy expirations and renewals.Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.Policy Compliance: Stay updated on company policies and procedures.Continuous Improvem...

Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Serve as a subject matter expert for the account management team.Key ResponsibilitiesTechnical Competence: Maintain a high degree of technical competence and industry expertise.Team Leadership: Direct daily activities and workflow of the account management team.Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.Policy Management: Manage policy expirations and renewals.Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.Policy Compliance: Stay updated on company policies and procedures.Continuous Improvem...

Controls project scope via defined PM methodology and processes for change managementDevelops moderate complexity project timelines independentlyPerforms advanced functions in MSP. Develops an account growth plan and consults with line manager to achieve a 10% revenue growth annually (minimum).

With a strong focus on life sciences, SpotMe powers Onomi: an HCP engagement product that enables medical and commercial teams to run impactful congresses, symposia, advisory boards, and webinars. Together, SpotMe and Onomi turn events into a company's most effective engagement channel.We are looking for our first Onomi Business Development Manager in the US to close new and expansion opportunities ($30k-$2m deals) with our Onomi event-powered omnichannel solution that helps life sciences companies close the HCP engagement gap.

[Industry: Technology, Information and Internet | Type: Full-time | Level: Mid-Senior level] Vivun delivers Ava, the AI Sales Teammate for high-velocity sales teams that sells with you and unlocks instant capacity. This role is centered on proactive pipeline creation and ownership, opening new conversations, advancing opportunities, and managing the sales process from first conversation through close.You will clearly communicate product value and ROI and partner closely with Sales leadership and cross-functional teams.Key ResponsibilitiesProactively hunt for new business and open new opportunitiesSource, advance, and close deals from first conversation through closeConvert inbound interest that originates from product usage into active sales opportunitiesIdentify product usage patterns within target accounts and use those signals to expand conversations and open larger opportunitiesOwn and manage opportunities through the sales process, including discovery and negotiationMaintain consistent deal volume across self-sourced and product-assisted opportunitiesClearly communicate product value and connect solutions to customer business outcomes and ROIPartner with Sales leadership and cross-functional teams, including Product, Marketing, and Customer Success, to support company growthDesired Skills & ExperienceApproximately 3 years of experience in a B2B SaaS sales roleProven ability to hunt for new business and consistently close dealsExperience owning opportunities from first conversation through closeComfort navigating more complex sales conversations and negotiationsExperience managing multiple transactions in parallel within a given quarterBackground selling value-based solutions rather than one-call transactional offeringsAbility to clearly explain business value and ROI to customersYou AreAll in on Vivun’s mission: To change B2B selling for good.A believer in Vivun’s core values: Set the standard.

[Industry: E-Learning Providers | Type: Full-time | Level: Executive] Department:SalesEmployment Type:Full TimeLocation:Denton, TexasDescriptionThe CompanyTeaching Strategies is the leading provider of early childhood curriculum, assessment, professional development, and family engagement solutions. A trusted partner and advocate for the early education community for 45 years, today Teaching Strategies connects teachers, children and families to inspired teaching and learning experiences, insightful data, stronger family partnerships, and robust professional learning through SmartTeach(TM), the leading early learning platform.The Early Childhood Education sector continues to be one of the fastest growing segments of the Education market.

Growing togetherThe Underwriting Consultant will analyze health benefit plan characteristics and assess risks within our underwriting guidelines to meet financial targets. This individual will analyze health benefit plan characteristics and assess risks in developing premiums.