Customer success Jobs

Head of Customer Success Company: HeySeven Location: Remote / Hybrid (Travel to casino properties required) Type: Full-time Leadership Role About HeySeven HeySeven is creating a new category in casino technology as the first autonomous AI casino host. The Role We are seeking a Head of Customer Success to lead customer outcomes, adoption, and expansion across our early casino and hospitality partners.

Responsibilities: Ensure that My IT Support service performance consistently meets or exceeds agreed service levels (SLA’s), OLA’s, and user experience levels. Serve as a primary point of contact for business escalations related to IT Service Delivery, and engage with all relevant IT Service Delivery teams as required for resolution Be an ambassador for IT, working across the business to provide effective communication on IT matters, active promotion of IT offerings and build relationships with other teams to ensure effective dialogue between departments Champion for local office with respect to Service Delivery projects, including understanding local business entity impact and ensuring service impact is minimized and understood Drive monthly Support service review meetings covering performance, service improvements, quality and project impact Identify and proactively make recommendations for service improvement; ensure actions are followed through to completion in a timely manner Provide guidance and advice in terms of IT Service Delivery processes and available technology Interact with IT Service Delivery teams to evolve IT standards and end user experience Act as a key contributor to IT quarterly service reviews, service contracts (SDO) and budget planning Manage local processes (I.e., starters, leavers and movers) and coordinate appropriate internal peer groups and external third-party suppliers Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services Knowledge And Skills Experienced Service Management professional with strong IT service delivery background A passion for driving service improvement and exceptional end-user experience Excellent leadership and people management skills Exceptional relationship management (virtual and onsite) and communication skills (written and verbal) at all levels (c-suite to front line end-users) Excellent customer service skills Strong organizational, prioritization and time management skills Experience interfacing with 3rd parties and outsourced managed service providers Knowledge of ITIL disciplines Deep understanding of operational impacts from business and IT change High proficiency in handling conflicts and escalations Proven experience leading virtual teams Willingness to support and mentor junior staff Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including working outside of normal business hours to ...

How You'll Make An Impact This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor. The Branch Client Service Manager II directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.

Client Solutions Professional Salary Competitive Location Zurich Permanent RP1230 Finatal are partnered with a large-cap private markets investment manager, looking for a Client Solutions Professional to join their dynamic Private Wealth Client Solutions team. 3+ years of relevant private markets experience, ideally with familiarity in open-ended funds, mutual funds, and closed-ended products.

Qualifications Proven track record managing large strategic accounts ($300k+ ARR) with demonstrable results in resolving complex renewal risks Advanced communication skills with experience presenting to senior-level stakeholders Strong project management and cross-functional collaboration experience Preferred Qualifications Demonstrated ability to resolve complex technical and business challenges Deep expertise in HCSS products and construction industry with ability to consult on business process optimization Role Responsibilities Manage strategic renewals and lead proactive account risk management for the highest-value Enterprise customer segment ($500k+ ARR). Account Risk Management: Manage large Enterprise accounts ($500k+ ARR) representing highest value customers [approximately 75% of time] Build and maintain relationships with C-level and VP-level decision makers, serving as trusted advisor on construction technology optimization Identify account risk before it impacts the renewal or overall customer experience Proactively mitigate account risk by driving product adoption initiatives so that the customer is getting full value from their software Conduct quarterly strategic business reviews with executive sponsors, analyzing ROI metrics, usage analytics, and business impact measurement Lead resolution of customer technical and business risk requiring cross-departmental coordination and executive involvement Develo...

[Industry: Solar Electric Power Generation | Type: Full-time | Level: Director] Job DescriptionNextpower is accelerating the global clean-energy transition through innovative solar technologies and advanced manufacturing. Following the acquisition o