Customer support Jobs

🚀 At Emma, We Are Bold Determined Focused Autonomus We are a high-performance team and we run the company like a professional sports team. Responsibilities About the role Provide exceptional customer support across all communication channels Grow and engage our social media community by responding to user questions and fostering positive interactions Gather insights from user interactions to inform product and content strategy Share community feedback with the product team to help shape new features and improvements About You 1+ year of experience in customer service Experience with technical support Excellent organisational skills Outstanding relationship-building skills Experience and interest in startups Bonus Experience with Crisp (or similar - Intercom, Zendesk...) Experience with financial services Our Process Phone call with internal recruiter Take-home test 2nd call with a member of the team Onsite interview with CEO Our Benefits ⚕️Private Medical Insurance and Perks with Vitality 💰Pension Contribution 👫 Employee Referral Scheme 📱 Emma Ultimate Subscription 💻 MacBook and Cursor AI 🚲 Cycle to Work Scheme 🏝️ One-month sabbatical every 5 years 🍻 Regular Socials To facilitate communication, productivity and speed, we work from the office Monday to Friday.

Take the next step in your career within a top-tier multinational environment. Key Responsibilities: Support customers or business partners via phone, email, and chat Provide accurate information about services, tools, or products Resolve technical, account, or service-related issues efficiently Manage customer interactions while meeting quality and performance targets Collaborate with internal teams to ensure a high level of customer satisfaction Requirements: Language: Native or C1/C2 level in Dutch and professional English Skills: Strong communication, problem-solving, and customer-oriented mindset Eligibility: Valid EU Passport or valid work permit for Netherlands Experience: Previous experience in customer service, sales, digital marketing, or a related field is a plus What We Offer: Competitive salary with performance-based bonuses Full relocation support where applicable (flight reimbursement and accommodation assistance) Paid training and structured onboarding Clear career progression opportunities within the organization Stable full-time contract in a modern, international working environment Show less

Our goal is to "go beyond the question" to provide delightful customer experiences and maximize customer retention. Beyond answering customer questions, you’ll also be involved in onboarding users, driving exciting new customer experience initiatives, and improving our current processes.

Why Coda Coda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions.

Role Description Irongate Systems is looking for a Customer Support Specialist to act as the first point of contact for our clients. You will handle incoming calls and emails, support clients using our access control systems, log and manage support tickets, and work closely with a small internal team to resolve issues efficiently.

Customer Support Specialist We’re partnering with a global data and technology company that provides real-time insights powering some of the world’s most dynamic industries. They’re looking for a Customer Support Specialist to join their growing customer engagement team, helping clients get the most from a suite of complex data products and services.

In this role, you’ll be on the front line of customer support, delivering timely, professional assistance to users experiencing account-related issues, password resets, and general website or system access challenges. Key Responsibilities: Deliver professional, courteous customer support via phone and/or email Assist users with basic account inquiries, including password resets and access issues Troubleshoot general website and system-related concerns Accurately document customer interactions and resolutions using contact center tools Effectively utilize Automatic Call Distribution (ACD) systems and web-based platforms Qualifications: Customer Service Experience: Minimum of one (1) year of customer service experience, including phone and/or email-based contact center support, data entry, issue tracking, and use of ACD systems Communication Skills: Strong listening, verbal, and written communication skills with a customer-first mindset Technical Skills: Comfortable working with web-based databases, software applications, and email platforms Language Skills: Fluency in English (spoken, written, and read) Eligibility Requirements: U.S.

What you’ll do: Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority. Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.