Customer success Jobs

[Applicants: Over 200 applicants | Industry: Technology, Information and Internet | Type: Full-time | Level: Entry level] Who Connecteam is:Connecteam is a TLV-based startup that's on a mission to change the work experience for 80% of the world's global workforce - the deskless employees.Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.What's the job?The Enterprise Customer Success Manager is responsible for overseeing Connecteam's Large business and Enterprise customers, ensuring their sustained success.The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers. This approach aims to boost adoption and deliver unparalleled value.This is a fully remote position.Your main responsibilities will includeDevelop and execute customer success plans based on their main desired business outcomesEnsure that customers obtain the maximum value from their Connecteam investment and use their licensesConsult with customers to help them solve problems and achieve their goalsAnalyze data to track customer progress and identify areas for improvementStay up-to-date on industry trends and best practicesWork collaboratively with other departments and teams to ensure customer successWork with customers to create new use cases/success storiesEnsure any escalated clients are resolved quickly, using resources from across the company ecosystemWhich qualifications you'll need:Experience in B2B SaaS – 2 years of experience MUSTCustomer-facing experienceSuperb written and verbal communication skillsCreative, high energy, entrepreneurial self-start...

[Applicants: Over 200 applicants | Industry: Software Development | Type: Full-time | Level: Mid-Senior level] Who We AreSamsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.

The ideal candidate has Customer Success team experience within the Institutional EdTech or Enterprise space working with senior administration at the institutional level. Candidates must permanently reside within the United States to be considered for the role and willing to travel up to 25 percent of the time during the year.Candidates must reside within one of the following states to be eligible for this role: TX, NM, LA, AL, AR.How You’ll Make An ImpactAs an Enterprise Customer Success Representative, you will:Lead and Inspire: Join a high-performing Customer Success team of customer success representatives who consistently deliver exceptional results.Strategic Partnership: Serve as a trusted advisor to enterprise customers, ensuring strong adoption, retention, and engagement throughout the customer lifecycle.Custo...

This position will collect and measure key metrics in order to evaluate client success and business impact. The Customer Success Manager will focus on retaining and growing customer relationships.To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations.

As part of our transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions.TheCustomer Success Managerwill engage with customers to understand their business goals, develop tailored strategies and drive successful adoption of Thomson Reuters' legal AI solutions. The Customer Success Manager will typically focus on a portfolio of customers, actively prioritizing customers based on adoption, health and other key parameters.

You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program.This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance.What You'll DoManage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and executionManage complex integration cycles with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.)Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identifiedWork closely with your Account Executive counterpart to develop a joint success plan for your customersConstantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churnServe as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retentionMaintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirementsIncrease customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business ReviewsWork closely with Product and Engineering on identification/tracking of enhancement requestsHandle escalations...

In this role, you will manage customer relationships, ensure satisfaction, and provide ongoing support aligned with customers’ goals. The position requires proactive communication, maintaining long-term relationships, and collaborating across teams to ensure consistent customer success.QualificationsExperience with customer relationship management, client onboarding, and delivering ongoing support.Strong communication skills, with the ability to conduct check-ins, resolve concerns, and manage customer expectations effectively.Problem-solving expertise and the ability to identify both customer challenges and opportunities for growth.Collaboration skills to work effectively across teams, including sales, product, and technical support functions.Familiarity with automation, retail technology, or relevant industries is a plus.Comfortable working in a fast-paced, remote environment with strong organizational and time-management skills.Bachelor’s degree in Business, Communications, or related field preferred.

We work with festivals, sports events, and trade fairs across Finland and reach over 2 million event goers yearly.Our product significantly reduces the manual work of producers, helping them create memorable events while reducing operational stress.We are now hiring aSales & Customer Success Managerto support our next stage of growth.Role OverviewThis is a hybrid role combiningsales,customer onboarding, andongoing customer success. You will work closely with event organizers throughout the entire customer lifecycle:from first contact and demo to onboarding and long-term support.You will collaborate directly with the founders, own customer relationships with a wide range of event clients, and help scale the processes that support our growth.Key ResponsibilitiesSalesIdentify and approach potential customers: producers of trade shows, festivals, and sports events.Run the full sales cycle (prospecting → demo → proposal → closing).Keep CRM (Pipedrive) updated with leads, deals, and activities.Develop sales materials, pitch decks, and case studies.Represent GEST Systems at industry events when needed.Customer Success & OnboardingOnboard new customers: training sessions, setup guidance, data import support.Act as the main customer contact for GEST.Provide hands-on support before and during events when required.Monitor customer satisfaction, usage patterns, and retention risks.Turn customer feedback into actionable insights for product development.Product & Operations CollaborationCommunicate customer needs and feature requests clearly to the product team.Support new product testing and documentation.Improve internal workflows and playbooks for onboarding and event support.Help coordinate tasks related to grant projects (Business Finland) when needed.RequirementsYou would be a match if you have:Experien...

[Applicants: Ole ensimmäisten 25 hakijan joukossa | Level: Entry level] Treasury Systems is seeking a proactive and relationship-drivenCustomer Success Managerto support and grow our existing customer base in Finland. While your primary focus will be on our Finnish clients, your work will also contribute to the overall success and satisfaction of our broader Nordic customer base.Customer Success ManagementBuild and maintain strong relationships with Treasury Systems customers in FinlandOrganise regular check-ins and strategic meetingsAct as the primary point of contact for customer relationshipsGather and relay customer feedback to internal teamsPresent and demo new product featuresDrive add-on sales and identify opportunities for system enhancementsInitiate and support small consulting projectsAssist new sales efforts through customer references and success storiesCross-Team CollaborationPartner with Professional Services and Product Management teamsParticipate in version testing with financial consultantsJoin sprint demos and internal training sessionsAttend Professional Services meetings when relevant🎯 What We’re Looking ForProven experience in corporate treasuryInterest in customer success, consultative sales, and treasury technologiesA self-starter with excellent interpersonal skills and a hands-on mindsetCommitment to building long-term customer relationshipsCuriosity and drive to uncover new business opportunities🇫🇮 Language requirementsRequired: Finnish (professional working proficiency)Preferred: Swedish (basic knowledge)💡 Why Join Treasury Systems?Work remotely with flexibility from the Hels...