Wipro

[Industry: IT Services and IT Consulting | Type: Full-time | Level: Mid-Senior level] Job description:Job DescriptionRole PurposeThe purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction͏DoEnsure timely response of all the tickets raised by the client end userService requests solutioning by maintaining quality parametersAct as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeepKeep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframePerform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfactionProvide an acceptance and immediate resolution to the high priority tickets/ serviceInstalling and configuring software/ hardware requirements based on service requests100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalationsProvide application/ user access as per client requirements and requests to ensure timely solutioningTrack all the tickets from acceptance to resolution stage as per the resolution time defined     by the customerMaintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfactionCoordinate with on-site team for complex problem resolution and ensure timely client servicingReview the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner͏DeliverNoPerformance ParameterMeasure1. We are an end-to-end digital transformation partner with the boldest ambitions.

The role involves designing and implementing high-performance services usingNode.jsandNestJS, developing RESTful APIs, and collaborating with frontend and platform teams to deliver secure, scalable solutions. Experience in enterprise system integration and REST API development is highly valued.Key Responsibilities:Build and maintain enterprise integration services and platform tools usingNestJSConfigure and manage cloud environments viaGitOps,CI/CD pipelines,Helm,Amazon EKS, andArgoCDIntegrate with systems likeNetcracker,Salesforce CRM, internal APIs, andStoryblok CMSImplementInfrastructure as Code (IaC)usingTerraformfor AWSParticipate in code reviews and Agile Scrum ceremoniesDeliver secure, scalable solutions for complex enterprise environmentsRequired Skills:Programming & FrameworksTypeScript, Node.jsNestJS(or similar: Fastify,Express, Adonis)ReactCloud & InfrastructureAWS(including Secrets Manager)Kubernetes (Amazon EKS), Docker, HelmTerraform, IaC, Cloud-native architectureDevOps & Platform EngineeringGitOps workflows, ArgoCDCI/CD pipelines,environment provisioningEnterprise IntegrationREST APIs, microservicesCRMand headless CMS integrationDistributed systemsNetworking & SecurityEnterprise networking, security best practicesSecrets managementExperience:5+ years in software engineeringBackend development withNode.js and NestJSKubernetes, Docker, Helmfor container orchestrationAWS cloud services and deploymentsEnterprise-scale applications and integrationsAgile methodologiesDiversity and Inclusion at WiproWe are an Equal Opportunity Employer...

[Industry: IT Services and IT Consulting | Type: Full-time | Level: Entry level] Job description:Job DescriptionRoleThe purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery͏Do- Delivery Management- Ensure seamless delivery of the projects- Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement- Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs- Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations)- Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA- Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics- Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance- Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations- Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement- Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes- Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms- Ensure expected ramp down (ERD) compliance as committed in MSA- Client Relationship Management- Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients- Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation- Identify and close early warnings on a project to avoid any customer escalations- Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ op...

[Industry: IT Services and IT Consulting | Type: Full-time | Level: Entry level] Job description:Job DescriptionRoleThe purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery͏Do- Delivery Management- Ensure seamless delivery of the projects- Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement- Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs- Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations)- Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA- Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics- Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance- Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations- Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement- Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes- Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms- Ensure expected ramp down (ERD) compliance as committed in MSA- Client Relationship Management- Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients- Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation- Identify and close early warnings on a project to avoid any customer escalations- Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ op...

[Applicants: Be among the first 25 applicants | Industry: IT Services and IT Consulting | Type: Full-time | Level: Entry level] Job description:Job DescriptionMandatory Technical Skills: Minimum 6 years of experience on PL1 programing language Experience on PL1 coding standards Analytical skills (Defect analysis, Back tracing mechanism) Version control tool P4V/ GitHub Unit test cases scenarios coverage User story/ Task and Defect Estimation Techniques Defect analysis process Manual debugging process (Tracing the code) Code review process Optional Technical skills: Unix commands Knowledge on Web services is added advantage Knowledge on IMS DB Knowledge on Agile process (Azure DevOps)͏Do1. Provide customer support and problem solving from time to timePerform defect fixing raised by the client or software integration team while solving the tickets raisedDevelop software verification plans and quality assurance procedures for the customerTroubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiencyDeploy programs and evaluate user feedback for adequate resolution with customer satisfactionComply with project plans and industry standards͏3.

[Applicants: Be among the first 25 applicants | Industry: IT Services and IT Consulting | Type: Full-time | Level: Entry level] Job description:Job DescriptionRole PurposeThe purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction.͏DoDevelop architectural solutions for the new deals/ major change requests in existing dealsCreates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable.Provide solutioning of RFP’s received from clients  and ensure overall design assuranceDevelop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectivesAnalyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architectureProvide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technologyDefine and understand current state solutions and identify improvements, options & tradeoffs to define target state solutionsClearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmapsEvaluate and recommend solutions to integrate with overall technology ecosystemWorks closely with various IT groups to transition tasks, ensure performance and manage issues through to resolutionPerform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detailValidate the solution/ prototype from technology, cost structure and customer differentiation point of viewIdentify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problemCollaborating with sales, program/project, consulting teams to reconcile solutions to architectureTracks industry and application trends and relates these to planning current and future IT needs͏Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendationCollaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise ArchitectureIdentifies implementation risks and potential impacts...

[Industry: IT Services and IT Consulting | Type: Full-time | Level: Entry level] Job description:Job DescriptionResponsibilities•    Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned.•    Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.).•    Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement.•    Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined.•    Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements.•    Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy.•    Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based).•    Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc.•    Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues.•    Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required.•    Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc.•    Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro.•    CCNP Equivalent Certifications with around 5 years’ experience.•    Should be able to Multitask & involve in multiple projects at a time.•    Take lead and participate in S0 calls and Outages till resolution͏ ͏ ͏ ͏Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro.

[Industry: IT Services and IT Consulting | Type: Full-time | Level: Entry level] Job description:Job DescriptionResponsibilities•    Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned.•    Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.).•    Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement.•    Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined.•    Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements.•    Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy.•    Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based).•    Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc.•    Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues.•    Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required.•    Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc.•    Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro.•    CCNP Equivalent Certifications with around 5 years’ experience.•    Should be able to Multitask & involve in multiple projects at a time.•    Take lead and participate in S0 calls and Outages till resolution͏ ͏ ͏ ͏Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro.

[Applicants: Be among the first 25 applicants | Industry: IT Services and IT Consulting | Type: Full-time | Level: Entry level] Job description:Job DescriptionKey ResponsibilitiesResponsibilities typically involve designing, developing, testing, and maintaining secure web applications using Java/Spring Boot for the back-end and Angular for the front-end. We are an end-to-end digital transformation partner with the boldest ambitions.

[Applicants: Be among the first 25 applicants | Industry: IT Services and IT Consulting | Type: Full-time | Level: Mid-Senior level] Job description:Job DescriptionPosition: Network Engineer - Regional Network Deployment & ScalingLocation: Denver, COOperations Model supportDeploying greenfield network infrastructure and enabling connectivity for new OCI regions and child sites.Supporting brownfield scaling including CFAB rack adds, compute expansions, server rack adds, and decommissions.Building and managing data center fabrics, edge, backbone, and metro fiber networks.Executing region builds, DRCC/Alloy expansions, multi-cloud integrations, and Butterfly turn-ups.Operating in a CI/CD pipeline environment using GitHub and OCI’s internal tools for automated deployments.Developing scripts and automation (Python preferred) to reduce manual deployment effort.Leveraging networking expertise across BGP, OSPF, VXLAN, TCP/IP, IPv4, IPv6, DNS, DHCP, IPSEC, VPN, SSL, and working with Arista, Cisco and other network hardware.Execution of Jira ticket assignments that relate to Network infrastructure RNS projects.CCNA/CCNP preferredRouting SwitchingAttendance and coordination of team and project meetings.Adherence to Oracle’s security and safety best practices.Weekend support is required, and on-call support may be required.Experience: 5-8 Years.The expected compensation for this role ranges from $60,000 to $135,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

[Industry: IT Services and IT Consulting | Type: Full-time | Level: Mid-Senior level] Job description:Job DescriptionRole PurposeThe purpose of this role is to lead DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes͏DoDrive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applicationsDesign and define the overall DevOps architecture/ framework to for a project/ module delivery as per the client requirementDecide on the DevOps tool & platform and which needs to be deployed aligned to the customer’s requirementCreate a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordinglyDefine & manage the IT infrastructure as per the requirement of the supported software codeManage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, to testing, to staging, to release, configuration and monitoringWork with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptionsEnsure on boarding application configuration from planning to release stageIntegrate security in the entire dev-ops lifecycle to ensure no cyber risk and data privacy is maintained͏Provide customer support/ service on the DevOps toolsTimely support internal & external customers escalations on multiple platformsTroubleshoot the various problems that arise in implementation of DevOps tools across the project/ modulePerform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or costDevelop alternate plans/ solutions to be implemented as per root cause analysis of critical problemsFollow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolvedProvide knowledge transfer, sharing best practices with the team and motivate͏Team ManagementResourcingForecast talent requirements as per the current and future business needsHire adequate and right resources for the teamTrain direct reportees to make right recruitment and selection decisionsTalent ManagementEnsure 100% compliance to Wipro’s standards of adequate onboarding and training for ...

[Applicants: Be among the first 25 applicants | Industry: IT Services and IT Consulting | Type: Full-time | Level: Entry level] Job description:Job DescriptionRole PurposeThe purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes͏DoAlign and focus on continuous integration (CI) and continuous deployment (CD) of technology in applicationsPlan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoringManage the IT infrastructure as per the requirement of the supported software codeOn-board an application on the DevOps tool and configure it as per the clients needCreate user access workflows and provide user access as per the defined processBuild and engineer the DevOps tool as per the customization suggested by the clientCollaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructureLeverage and use tools to automate testing & deployment in a Dev-Ops environmentProvide customer support/ service on the DevOps toolsTimely support internal & external customers on multiple platformsResolution of the tickets raised on these tools to be addressed & resolved within a specified TATEnsure adequate resolution with customer satisfactionFollow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolvedTroubleshoot and perform root cause analysis of critical/ repeatable issues͏DeliverNoPerformance ParameterMeasure1.Continuous Integration,Deployment & Monitoring100% error free on boarding & implementation2.CSATTimely customer resolution as per TATZero escalation͏ ͏Experience: 5-8 Years.Reinvent your world. We are an end-to-end digital transformation partner with the boldest ambitions.

[Industry: IT Services and IT Consulting | Type: Full-time | Level: Entry level] Job description:Job Description ͏Developing front end website architecture.Designing user interactions on web pages.Developing back end website applications.Creating servers and databases for functionality.Ensuring cross-platform optimization for mobile phones.Ensuring responsiveness of applications.Working alongside graphic designers for web design features.Seeing through a project from conception to finished product.Designing and developing APIs.Meeting both technical and consumer needs.Staying abreast of developments in web applications and programmDegree in Computer Science.Strong organizational and project management skills.Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.Familiarity with JavaScript frameworks such as Angular JS, React and Amber.Proficiency with server side languages such as Python, Ruby, Java, PHP and .Net.Familiarity with database technology such as MySQL, Oracle and MongoDB.Excellent verbal communication skills.Good problem solving skills.Attention to detail.͏ ͏ ͏Competencies Client CentricityPassion for ResultsExecution ExcellenceCollaborative WorkingLearning AgilityProblem Solving & Decision MakingEffective communicationExperience: 3-5 Years.The expected compensation for this role ranges from $45,000 to $121,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. We are an end-to-end digital transformation p...

[Applicants: Be among the first 25 applicants | Industry: IT Services and IT Consulting | Type: Full-time | Level: Entry level] Job description:Job DescriptionRole PurposeThe purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.͏DoOversee and support process by reviewing daily transactions on performance parametersReview performance dashboard and the scores for the teamSupport the team in improving performance parameters by providing technical support and process guidanceRecord, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutionsEnsure standard processes and procedures are followed to resolve all client queriesResolve client queries as per the SLA’s defined in the contractDevelop understanding of process/ product for the team members to facilitate better client interaction and troubleshootingDocument and analyze call logs to spot most occurring trends to prevent future problemsIdentify red flags and escalate serious client issues to Team leader in cases of untimely resolutionEnsure all product information and disclosures are given to clients before and after the call/email requestsAvoids legal challenges by monitoring compliance with service agreements͏Handle technical escalations through effective diagnosis and troubleshooting of client queriesManage and resolve technical roadblocks/ escalations as per SLA and quality requirementsIf unable to resolve the issues, timely escalate the issues to TA & SESProvide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutionsTroubleshoot all client queries in a user-friendly, courteous and professional mannerOffer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ businessOrganize ideas and effectively communicate oral messages appropriate to listeners and situationsFollow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s͏Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/clientMentor and guide Production Specialists on improving technical knowledgeCollate trainings to be conducted as triage to bridge the skill gaps ide...

[Applicants: Be among the first 25 applicants | Industry: IT Services and IT Consulting | Type: Full-time | Level: Mid-Senior level] Job description:Job DescriptionRole PurposeThe purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction͏DoEnsure timely response of all the tickets raised by the client end userService requests solutioning by maintaining quality parametersAct as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeepKeep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframePerform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfactionProvide an acceptance and immediate resolution to the high priority tickets/ serviceInstalling and configuring software/ hardware requirements based on service requests100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalationsProvide application/ user access as per client requirements and requests to ensure timely solutioningTrack all the tickets from acceptance to resolution stage as per the resolution time defined     by the customerMaintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfactionCoordinate with on-site team for complex problem resolution and ensure timely client servicingReview the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner͏DeliverNoPerformance ParameterMeasure1. We are an end-to-end digital transformation partner with the boldest ambitions.

[Industry: IT Services and IT Consulting | Type: Full-time | Level: Mid-Senior level] Job description:Job DescriptionRole PurposeThe purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction͏DoEnsure timely response of all the tickets raised by the client end userService requests solutioning by maintaining quality parametersAct as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeepKeep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframePerform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfactionProvide an acceptance and immediate resolution to the high priority tickets/ serviceInstalling and configuring software/ hardware requirements based on service requests100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalationsProvide application/ user access as per client requirements and requests to ensure timely solutioningTrack all the tickets from acceptance to resolution stage as per the resolution time defined     by the customerMaintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfactionCoordinate with on-site team for complex problem resolution and ensure timely client servicingReview the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner͏DeliverNoPerformance ParameterMeasure1. We are an end-to-end digital transformation partner with the boldest ambitions.

[Industry: IT Services and IT Consulting | Type: Full-time | Level: Mid-Senior level] Job description:Job DescriptionRole PurposeThe purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction͏DoEnsure timely response of all the tickets raised by the client end userService requests solutioning by maintaining quality parametersAct as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeepKeep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframePerform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfactionProvide an acceptance and immediate resolution to the high priority tickets/ serviceInstalling and configuring software/ hardware requirements based on service requests100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalationsProvide application/ user access as per client requirements and requests to ensure timely solutioningTrack all the tickets from acceptance to resolution stage as per the resolution time defined     by the customerMaintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfactionCoordinate with on-site team for complex problem resolution and ensure timely client servicingReview the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner͏DeliverNoPerformance ParameterMeasure1. We are an end-to-end digital transformation partner with the boldest ambitions.

[Applicants: Over 200 applicants | Industry: IT Services and IT Consulting | Type: Full-time | Level: Entry level] Job description:Job DescriptionRole PurposeThe purpose of the role is to understand the customer needs and develop specific products to solve their problems and support delivery managers in client servicing͏DoUnderstand the stated and unstated needs of the customer to develop the productDeeply understand the client requirements by interacting with themCoordinate with the pre-sales team to understand the RFP detailsPost client interaction, draft and document user stories along with the business analystsAnalyze the business/ process problem of the client and find loopholes to provide relevant solutionsIdentify the opportunities of automation, process improvement to cut cost, time manpower etc at the client’s endIdentify various touch points while understanding the business/ process value stream of the clientShare the client requirements and relevant documents with the developers and discuss on the apt solutions which can be provided to the client to solve the problemCreate a product vision and roadmap for its development and ensure adherence of the sameDevelopers to design and prepare a package of solutions/ proof of concept for the customer for their approvalDesign and Development of the product solution as per the customer’s needCreate a product architecture along with technical architect and road map with established schedules and monitor process against dates and share the development plan with the developersWork with the UX designer and UI team on the look and feel of the product as per the client’s requirementTrack problems, resolutions, and bug fixes throughout the project/ module and create a comprehensive database of defects and successful mitigation techniquesWork with DevOps team during the production and to ensure seamless movement of code from different serversCreate various test cases and perform testing the developed productPerform user acceptance testing at Wipro’s environment for successful deliveryPerform testing of the product at client’s environment and take the final sign off from the clientDesign execution reporting dashboard that will provide clear picture of the progressPerform impact analysis at the client site and see the results of the deployed product and support the client for any incremental changes/ requestsDevelop, implement and maintain scripts for database backup and restore for all ...

[Industry: IT Services and IT Consulting | Type: Full-time | Level: Entry level] Job description:Job DescriptionRole PurposeThe purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs͏DoSupport process by managing transactions as per required quality standardsFielding all incoming help requests from clients via telephone and/or emails in a courteous mannerDocument all pertinent end user identification information, including name, department, contact information and nature of problem or issueUpdate own availability in the RAVE system to ensure productivity of the processRecord, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutionsFollow standard processes and procedures to resolve all client queriesResolve client queries as per the SLA’s defined in the contractAccess and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clientsIdentify and learn appropriate product details to facilitate better client interaction and troubleshootingDocument and analyze call logs to spot most occurring trends to prevent future problemsMaintain and update self-help documents for customers to speed up resolution timeIdentify red flags and escalate serious client issues to Team leader in cases of untimely resolutionEnsure all product information and disclosures are given to clients before and after the call/email requestsAvoids legal challenges by complying with service agreements͏Deliver excellent customer service through effective diagnosis and troubleshooting of client queriesProvide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutionsAssist clients with navigating around product menus and facilitate better understanding of product featuresTroubleshoot all client queries in a user-friendly, courteous and professional mannerMaintain logs and records of all customer queries as per the standard procedures and guidelinesAccurately process and record all incoming call and email using the designated tracking softwareOffer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ businessOrganize ideas and effectively communicate oral messages appropriate to listeners and situationsFo...

[Applicants: Be among the first 25 applicants | Industry: IT Services and IT Consulting | Type: Full-time | Level: Mid-Senior level] Job description:Job DescriptionRole PurposeThe purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.͏DoOversee and support process by reviewing daily transactions on performance parametersReview performance dashboard and the scores for the teamSupport the team in improving performance parameters by providing technical support and process guidanceRecord, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutionsEnsure standard processes and procedures are followed to resolve all client queriesResolve client queries as per the SLA’s defined in the contractDevelop understanding of process/ product for the team members to facilitate better client interaction and troubleshootingDocument and analyze call logs to spot most occurring trends to prevent future problemsIdentify red flags and escalate serious client issues to Team leader in cases of untimely resolutionEnsure all product information and disclosures are given to clients before and after the call/email requestsAvoids legal challenges by monitoring compliance with service agreements͏Handle technical escalations through effective diagnosis and troubleshooting of client queriesManage and resolve technical roadblocks/ escalations as per SLA and quality requirementsIf unable to resolve the issues, timely escalate the issues to TA & SESProvide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutionsTroubleshoot all client queries in a user-friendly, courteous and professional mannerOffer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ businessOrganize ideas and effectively communicate oral messages appropriate to listeners and situationsFollow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s͏Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/clientMentor and guide Production Specialists on improving technical knowledgeCollate trainings to be conducted as triage to bridge the skill gap...

[Applicants: Be among the first 25 applicants | Industry: IT Services and IT Consulting | Type: Full-time | Level: Mid-Senior level] Job description:Job DescriptionRole PurposeThe purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction.͏Do1.Develop architectural solutions for the new deals/ major change requests in existing dealsCreates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable.Provide solutioning of RFP’s received from clients  and ensure overall design assuranceDevelop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectivesAnalyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architectureProvide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technologyDefine and understand current state solutions and identify improvements, options & tradeoffs to define target state solutionsClearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmapsEvaluate and recommend solutions to integrate with overall technology ecosystemWorks closely with various IT groups to transition tasks, ensure performance and manage issues through to resolutionPerform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detailValidate the solution/ prototype from technology, cost structure and customer differentiation point of viewIdentify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problemCollaborating with sales, program/project, consulting teams to reconcile solutions to architectureTracks industry and application trends and relates these to planning current and future IT needs͏Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendationCollaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise ArchitectureIdentifies implementation risks and potential ...

[Applicants: Be among the first 25 applicants | Industry: IT Services and IT Consulting | Type: Full-time | Level: Mid-Senior level] Job description:Job DescriptionRole PurposeThe purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction.͏Do1.Develop architectural solutions for the new deals/ major change requests in existing dealsCreates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable.Provide solutioning of RFP’s received from clients  and ensure overall design assuranceDevelop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectivesAnalyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architectureProvide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technologyDefine and understand current state solutions and identify improvements, options & tradeoffs to define target state solutionsClearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmapsEvaluate and recommend solutions to integrate with overall technology ecosystemWorks closely with various IT groups to transition tasks, ensure performance and manage issues through to resolutionPerform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detailValidate the solution/ prototype from technology, cost structure and customer differentiation point of viewIdentify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problemCollaborating with sales, program/project, consulting teams to reconcile solutions to architectureTracks industry and application trends and relates these to planning current and future IT needs͏Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendationCollaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise ArchitectureIdentifies implementation risks and potential ...

[Applicants: Be among the first 25 applicants | Industry: IT Services and IT Consulting | Type: Full-time | Level: Entry level] Job description:Job DescriptionRole PurposeThe purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs͏DoSupport process by managing transactions as per required quality standardsFielding all incoming help requests from clients via telephone and/or emails in a courteous mannerDocument all pertinent end user identification information, including name, department, contact information and nature of problem or issueUpdate own availability in the RAVE system to ensure productivity of the processRecord, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutionsFollow standard processes and procedures to resolve all client queriesResolve client queries as per the SLA’s defined in the contractAccess and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clientsIdentify and learn appropriate product details to facilitate better client interaction and troubleshootingDocument and analyze call logs to spot most occurring trends to prevent future problemsMaintain and update self-help documents for customers to speed up resolution timeIdentify red flags and escalate serious client issues to Team leader in cases of untimely resolutionEnsure all product information and disclosures are given to clients before and after the call/email requestsAvoids legal challenges by complying with service agreements͏Deliver excellent customer service through effective diagnosis and troubleshooting of client queriesProvide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutionsAssist clients with navigating around product menus and facilitate better understanding of product featuresTroubleshoot all client queries in a user-friendly, courteous and professional mannerMaintain logs and records of all customer queries as per the standard procedures and guidelinesAccurately process and record all incoming call and email using the designated tracking softwareOffer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ businessOrganize ideas and effectively communicate oral mes...

[Applicants: Over 200 applicants | Industry: IT Services and IT Consulting | Type: Full-time | Level: Entry level] Job description:Job DescriptionDoExcellent communication skillsAbility to Empathize, pacify and handle Irate Customers with Exceptional communication skills.Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.Troubleshooting Windows, Outlook, Teams, Citrix. over Remote SupportAnswer incoming calls and respond to customer’s emails in timely manner.Manage and resolve customer complaints.Identify and escalate issues to supervisors as and when needed.Provide product and service information to customers.Research required information using available resources and Offer Solution to customers.Research, identify, and resolve customer complaints using applicable software.Route calls and tickets to appropriate resources and Domains who can best support he user,Document all call information according to standard operating procedures.Recognize, document, and alert the management team of trends in customer calls.Create SOPs for new Issues and resolution given.Complete call logs and reports.͏ ͏ ͏ ͏Reinvent your world.

[Applicants: Over 200 applicants | Industry: IT Services and IT Consulting | Type: Full-time | Level: Entry level] Job description:Job DescriptionDoExcellent communication skillsAbility to Empathize, pacify and handle Irate Customers with Exceptional communication skills.Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.Troubleshooting Windows, Outlook, Teams, Citrix. over Remote SupportAnswer incoming calls and respond to customer’s emails in timely manner.Manage and resolve customer complaints.Identify and escalate issues to supervisors as and when needed.Provide product and service information to customers.Research required information using available resources and Offer Solution to customers.Research, identify, and resolve customer complaints using applicable software.Route calls and tickets to appropriate resources and Domains who can best support he user,Document all call information according to standard operating procedures.Recognize, document, and alert the management team of trends in customer calls.Create SOPs for new Issues and resolution given.Complete call logs and reports.͏ ͏ ͏ ͏Reinvent your world.

[Industry: IT Services and IT Consulting | Type: Full-time | Level: Mid-Senior level] Job description:Job DescriptionRole PurposeThe purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction͏DoEnsure timely response of all the tickets raised by the client end userService requests solutioning by maintaining quality parametersAct as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeepKeep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframePerform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfactionProvide an acceptance and immediate resolution to the high priority tickets/ serviceInstalling and configuring software/ hardware requirements based on service requests100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalationsProvide application/ user access as per client requirements and requests to ensure timely solutioningTrack all the tickets from acceptance to resolution stage as per the resolution time defined     by the customerMaintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfactionCoordinate with on-site team for complex problem resolution and ensure timely client servicingReview the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner͏DeliverNoPerformance ParameterMeasure1. We are an end-to-end digital transformation partner with the boldest ambitions.

[Applicants: Be among the first 25 applicants | Industry: IT Services and IT Consulting | Type: Full-time | Level: Mid-Senior level] Job description:Job DescriptionRole PurposeThe purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.͏DoOversee and support process by reviewing daily transactions on performance parametersReview performance dashboard and the scores for the teamSupport the team in improving performance parameters by providing technical support and process guidanceRecord, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutionsEnsure standard processes and procedures are followed to resolve all client queriesResolve client queries as per the SLA’s defined in the contractDevelop understanding of process/ product for the team members to facilitate better client interaction and troubleshootingDocument and analyze call logs to spot most occurring trends to prevent future problemsIdentify red flags and escalate serious client issues to Team leader in cases of untimely resolutionEnsure all product information and disclosures are given to clients before and after the call/email requestsAvoids legal challenges by monitoring compliance with service agreements͏Handle technical escalations through effective diagnosis and troubleshooting of client queriesManage and resolve technical roadblocks/ escalations as per SLA and quality requirementsIf unable to resolve the issues, timely escalate the issues to TA & SESProvide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutionsTroubleshoot all client queries in a user-friendly, courteous and professional mannerOffer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ businessOrganize ideas and effectively communicate oral messages appropriate to listeners and situationsFollow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s͏Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/clientMentor and guide Production Specialists on improving technical knowledgeCollate trainings to be conducted as triage to bridge the skill gap...

[Applicants: Over 200 applicants | Industry: IT Services and IT Consulting | Type: Full-time | Level: Entry level] Job description:Job DescriptionRole PurposeThe purpose of this role is to design, develop and troubleshoot solutions/ designs/ models/ simulations on various softwares as per client’s/ project requirements͏Do1. Design and Develop solutions as per client’s specificationsWork on different softwares like CAD, CAE to develop appropriate models as per the project plan/ customer requirementsTest  the protype and designs produced on the softwares and check all the boundary conditions (impact analysis, stress analysis etc)Produce specifications and determine operational feasibility by integrating software components into a fully functional software systemCreate a prototype as per the engineering drawings & outline CAD model is preparedPerform failure effect mode analysis (FMEA) for any new requirements received from the clientProvide optimized solutions to the client by running simulations in virtual environmentEnsure software is updated with latest features to make it cost effective for the clientEnhance applications/ solutions by identifying opportunities for improvement, making recommendations and designing and implementing systemsFollow industry standard operating procedures for various processes and systems as per the client requirement while modeling a solution on the software͏2.

[Applicants: Over 200 applicants | Industry: IT Services and IT Consulting | Type: Full-time | Level: Entry level] Job description:Job DescriptionRole PurposeThe purpose of this role is to design, develop and troubleshoot solutions/ designs/ models/ simulations on various softwares as per client’s/ project requirements͏Do1. Design and Develop solutions as per client’s specificationsWork on different softwares like CAD, CAE to develop appropriate models as per the project plan/ customer requirementsTest  the protype and designs produced on the softwares and check all the boundary conditions (impact analysis, stress analysis etc)Produce specifications and determine operational feasibility by integrating software components into a fully functional software systemCreate a prototype as per the engineering drawings & outline CAD model is preparedPerform failure effect mode analysis (FMEA) for any new requirements received from the clientProvide optimized solutions to the client by running simulations in virtual environmentEnsure software is updated with latest features to make it cost effective for the clientEnhance applications/ solutions by identifying opportunities for improvement, making recommendations and designing and implementing systemsFollow industry standard operating procedures for various processes and systems as per the client requirement while modeling a solution on the software͏2.

Troubleshoot and resolve Network issues, including connectivity, performance and security issues. Proficiency in network protocols and standards including TCP/IP, DHCP,DNS,VRRP,SNMP, STP/RSTP, VLANS, Routing protocols(ISIS/OSPF/BGP).

Troubleshoot and resolve Network issues, including connectivity, performance and security issues. Proficiency in network protocols and standards including TCP/IP, DHCP,DNS,VRRP,SNMP, STP/RSTP, VLANS, Routing protocols(ISIS/OSPF/BGP).

[Industry: IT Services and IT Consulting | Type: Full-time | Level: Mid-Senior level] Job description:Job DescriptionRole PurposeThe purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account.͏DoMaximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanismsStrategy Planning with Senior StakeholdersCollaborate with leaders to provide strategic and operational plans associated with the accountPlan the strategy for the coming years by identifying new geographies for alternate revenue streamsEnsure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problemsContract compliance & adherenceEnsure all SLA parameters are met in the account and maintain a green card at all timesReview and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are citedMonitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines͏Delivery governance in the accountUnderstand customer goals and key performance metrics and ensure exceeding those goals throughout the projectEnsure a green card for all accounts in terms of performance and qualityMonitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flagsParticipate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholdersLead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakageEnsure regular invoicing as per the contract terms and conditionForecast and track key account metricsInvoicingTimely submission of invoices to the client as defined in the SOWProvide information required and resolve any invoicing issues raised by the clientCollect and analyze statistics (costs, customer service metrics etc.)Assume responsibility of budgeting and tracking expenses͏Ensure outstanding performance against key metrics mentioned in the agreementRegular cadence around contract complianceEvaluate performance with key metrics (accuracy, customer service metrics etc.)Set direction for the team, track ...

[Industry: IT Services and IT Consulting | Type: Full-time | Level: Mid-Senior level] Job description:Job DescriptionRole PurposeThe purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction͏DoEnsure timely response of all the tickets raised by the client end userService requests solutioning by maintaining quality parametersAct as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeepKeep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframePerform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfactionProvide an acceptance and immediate resolution to the high priority tickets/ serviceInstalling and configuring software/ hardware requirements based on service requests100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalationsProvide application/ user access as per client requirements and requests to ensure timely solutioningTrack all the tickets from acceptance to resolution stage as per the resolution time defined     by the customerMaintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfactionCoordinate with on-site team for complex problem resolution and ensure timely client servicingReview the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner͏DeliverNoPerformance ParameterMeasure1. We are an end-to-end digital transformation partner with the boldest ambitions.

[Applicants: Over 200 applicants | Industry: IT Services and IT Consulting, Information Services, and Technology, Information and Media | Type: Full-time | Level: Mid-Senior level] The role :Software – Management and maintenance of company approved software.Hardware – Server management.Operating Systems – Management and maintenance of VMware, Windows and Linux systemsNetwork – VPN Melb / Sydney connection, remote VPN for staff.Disaster Recovery – Backups of laptops and servers.Mobile Devices – Phones & tablets connectivity and security.Maintenance of current environment and the design, selection and build of new technologies fordelivering business servicesPreparation and support of equipment used by office staff and consultants in the fieldMonitoring of system health, capacity and performance for corporate services (Exchange, VPN,Mobile access, virtualisation and internet links)Support company staff for technical faults and questionsManage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licensesDevelop IT policies and practicesSelection CriteriaSoft SkillsStrong communication – written and verbalStrong documentation capabilitiesStrong customer service mentality to support staffAbility to prioritize tasks and communicate with staffAbility to work both unsupervised/independently and as part of a teamTechnical SkillsAdvanced knowledge of Microsoft Exchange and Windows ServersMedium knowledge of IP Networking and VLAN/switchingMedium knowledge of LinuxMedium knowledge of Antivirus SoftwareMedium Knowledge of Backup SolutionsMedium knowledge of technical documentationAdvanced knowledge of monitoring tools such as (splunk and 365)Medium knowledge of M365 services (E5)Advanced knowledge of AWS cloud infrastructure managementAdvanced knowledge of IP Networking specifically within cloud infrastructureMedium knowledge of LinuxAdvanced knowledge of security software – Defender, Carbon Black, Zscaler ZIA/ZPA, Purview, IAM, Threatlocker, AutomoxAdvanced Knowledge of Cloud Backup SolutionsAdvanced Knowledge of JAMF and MAC OSAdvanced knowledge of technical documentationMedium Knowledge of compliance and security frameworksDesirable SkillsExperience handling FIRB/DISP/ISO/SOC Audits end to end working with IT Engineers and Auditors.Desirable CertificationsSecurityAWSAzureNetworkingITIL

[Applicants: Over 200 applicants | Industry: IT Services and IT Consulting | Type: Full-time | Level: Entry level] Job description:Job DescriptionRole PurposeThe purpose of this role is to design, develop and troubleshoot solutions/ designs/ models/ simulations on various softwares as per client’s/ project requirements͏Do1. Design and Develop solutions as per client’s specificationsWork on different softwares like CAD, CAE to develop appropriate models as per the project plan/ customer requirementsTest  the protype and designs produced on the softwares and check all the boundary conditions (impact analysis, stress analysis etc)Produce specifications and determine operational feasibility by integrating software components into a fully functional software systemCreate a prototype as per the engineering drawings & outline CAD model is preparedPerform failure effect mode analysis (FMEA) for any new requirements received from the clientProvide optimized solutions to the client by running simulations in virtual environmentEnsure software is updated with latest features to make it cost effective for the clientEnhance applications/ solutions by identifying opportunities for improvement, making recommendations and designing and implementing systemsFollow industry standard operating procedures for various processes and systems as per the client requirement while modeling a solution on the software͏2.

[Applicants: Over 200 applicants | Industry: IT Services and IT Consulting | Type: Full-time | Level: Entry level] Job description:Job DescriptionRole PurposeThe purpose of this role is to design, develop and troubleshoot solutions/ designs/ models/ simulations on various softwares as per client’s/ project requirements͏Do1. Design and Develop solutions as per client’s specificationsWork on different softwares like CAD, CAE to develop appropriate models as per the project plan/ customer requirementsTest  the protype and designs produced on the softwares and check all the boundary conditions (impact analysis, stress analysis etc)Produce specifications and determine operational feasibility by integrating software components into a fully functional software systemCreate a prototype as per the engineering drawings & outline CAD model is preparedPerform failure effect mode analysis (FMEA) for any new requirements received from the clientProvide optimized solutions to the client by running simulations in virtual environmentEnsure software is updated with latest features to make it cost effective for the clientEnhance applications/ solutions by identifying opportunities for improvement, making recommendations and designing and implementing systemsFollow industry standard operating procedures for various processes and systems as per the client requirement while modeling a solution on the software͏2.

The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations The Managing Consultant must achieve high personal billability.͏Do͏1.Consulting ExecutionAchieves utilisation target,. Demonstrates the experience of a ‘well rounded’ consultant.

[Applicants: Be among the first 25 applicants | Industry: IT Services and IT Consulting | Type: Full-time | Level: Mid-Senior level] Job description:Job DescriptionRole PurposeThe purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction͏DoEnsure timely response of all the tickets raised by the client end userService requests solutioning by maintaining quality parametersAct as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeepKeep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframePerform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfactionProvide an acceptance and immediate resolution to the high priority tickets/ serviceInstalling and configuring software/ hardware requirements based on service requests100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalationsProvide application/ user access as per client requirements and requests to ensure timely solutioningTrack all the tickets from acceptance to resolution stage as per the resolution time defined     by the customerMaintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfactionCoordinate with on-site team for complex problem resolution and ensure timely client servicingReview the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner͏DeliverNoPerformance ParameterMeasure1. We are an end-to-end digital transformation partner with the boldest ambitions.

[Industry: IT Services and IT Consulting | Type: Full-time | Level: Mid-Senior level] Job description:Job DescriptionRole PurposeThe purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction͏DoEnsure timely response of all the tickets raised by the client end userService requests solutioning by maintaining quality parametersAct as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeepKeep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframePerform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfactionProvide an acceptance and immediate resolution to the high priority tickets/ serviceInstalling and configuring software/ hardware requirements based on service requests100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalationsProvide application/ user access as per client requirements and requests to ensure timely solutioningTrack all the tickets from acceptance to resolution stage as per the resolution time defined     by the customerMaintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfactionCoordinate with on-site team for complex problem resolution and ensure timely client servicingReview the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner͏DeliverNoPerformance ParameterMeasure1. We are an end-to-end digital transformation partner with the boldest ambitions.

[Industry: IT Services and IT Consulting and Telecommunications | Type: Full-time | Level: Not Applicable] Job DescriptionThe Systems Integration Specialist will play a crucial role in ensuring seamless integration and deployment of advanced technologies. This position offers an opportunity to contribute to cutting-edge projects and drive innovation within the organization.How You Will Contribute And What You Will LearnLead and manage complex system integration projects, ensuring timely delivery and high-quality outcomes.Configure and deploy airframe, RAID, and SSD systems, optimizing performance and reliability.Collaborate with cross-functional teams to integrate hardware and software components effectively.Troubleshoot and resolve integration issues, providing timely solutions and maintaining system stability.Develop and implement integration strategies, considering scalability and future expansion.Document and maintain integration processes, ensuring knowledge transfer and best practices.Stay updated with industry trends and emerging technologies, contributing to the company's technological advancement.Mentor and guide junior team members, fostering a culture of knowledge sharing and continuous improvement.Key Skills And ExperienceYou have:Bachelor's degree in computer science, Engineering, or a related field.Minimum 8 years of experience in system integration, with a focus on airframe, RAID, and SSD technologies.Expertise in configuring and deploying advanced hardware and software solutions.Strong project management skills, with the ability to lead and coordinate complex projects.Excellent troubleshooting and problem-solving abilities, with a track record of resolving critical issues.Proficiency in scripting and programming languages for automation and integration.Familiarity with industry standards and best practices in system integration.E...

Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Experience: 3-5 Years .

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Experience: 3-5 Years .

[Industry: IT Services and IT Consulting | Type: Full-time | Level: Mid-Senior level] Job description:Job DescriptionKey ResponsibilitiesPerformsolution and scale testingforVxLAN/EVPN, MPLS overlays, QoS, and RoCE/RoCEv2Design and executehigh‑scale traffic and protocol emulationusingIxia (IxNetwork)Validatethroughput, latency, jitter, loss, microbursts, and convergenceat scaleTestQoS behaviors(classification, queuing, shaping, policing, congestion handling)ValidateRoCE lossless fabrics(PFC, ECN, congestion behavior, latency sensitivity)Automate test execution and reporting usingPython/REST APIsProduce clear test plans, results, and defect reportsRequired Skills6–8+ years innetwork testing/validation or performance engineeringStrong hands‑on expertise withVxLAN/EVPN and MPLSSolid understanding ofQoS design and validationExperience testingRoCE / RoCEv2environmentsVery strong Ixia (IxNetwork) experienceat high scalePython‑based test automation experienceStrong protocol knowledge:BGP (EVPN), OSPF/IS‑IS, ECMPPreferredData center leaf‑spine or large‑scale fabric testingExperience with lossless Ethernet and congestion managementExposure to multi‑vendor environmentsLocation- Bangalore͏ ͏ ͏ NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score͏Experience: 5-8 Years .Reinvent your world. Join a business powered by purpose and a place that empowers you to design your own reinvention.

[Applicants: Be among the first 25 applicants | Industry: IT Services and IT Consulting | Type: Full-time | Level: Entry level] Job description:Job DescriptionRole PurposeThe purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs͏DoSupport process by managing transactions as per required quality standardsFielding all incoming help requests from clients via telephone and/or emails in a courteous mannerDocument all pertinent end user identification information, including name, department, contact information and nature of problem or issueUpdate own availability in the RAVE system to ensure productivity of the processRecord, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutionsFollow standard processes and procedures to resolve all client queriesResolve client queries as per the SLA’s defined in the contractAccess and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clientsIdentify and learn appropriate product details to facilitate better client interaction and troubleshootingDocument and analyze call logs to spot most occurring trends to prevent future problemsMaintain and update self-help documents for customers to speed up resolution timeIdentify red flags and escalate serious client issues to Team leader in cases of untimely resolutionEnsure all product information and disclosures are given to clients before and after the call/email requestsAvoids legal challenges by complying with service agreements͏Deliver excellent customer service through effective diagnosis and troubleshooting of client queriesProvide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutionsAssist clients with navigating around product menus and facilitate better understanding of product featuresTroubleshoot all client queries in a user-friendly, courteous and professional mannerMaintain logs and records of all customer queries as per the standard procedures and guidelinesAccurately process and record all incoming call and email using the designated tracking softwareOffer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ businessOrganize ideas and effectively communicate oral mes...

[Industry: IT Services and IT Consulting | Type: Full-time | Level: Mid-Senior level] Job description:Job DescriptionRole PurposeThe purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.͏DoSupport process by managing transactions as per required quality standardsFielding all incoming help requests from clients via telephone and/or emails in a courteous mannerDocument all pertinent end user identification information, including name, department, contact information and nature of problem or issueUpdate own availability in the RAVE system to ensure productivity of the processRecord, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutionsFollow standard processes and procedures to resolve all client queriesResolve client queries as per the SLA’s defined in the contractAccess and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clientsIdentify and learn appropriate product details to facilitate better client interaction and troubleshootingDocument and analyze call logs to spot most occurring trends to prevent future problemsMaintain and update self-help documents for customers to speed up resolution timeIdentify red flags and escalate serious client issues to Team leader in cases of untimely resolutionEnsure all product information and disclosures are given to clients before and after the call/email requestsAvoids legal challenges by complying with service agreements͏Deliver excellent customer service through effective diagnosis and troubleshooting of client queriesProvide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutionsAssist clients with navigating around product menus and facilitate better understanding of product featuresTroubleshoot all client queries in a user-friendly, courteous and professional mannerMaintain logs and records of all customer queries as per the standard procedures and guidelinesAccurately process and record all incoming call and email using the designated tracking softwareOffer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ businessOrganize ideas and effectively communicate oral messages appropriate to listeners and situat...