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Cathay Pacific hiring Customer Care Operations Manager

Cathay Pacific

Isla de Hong Kong, Hong Kong (RAE) 2026-02-09

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Execute the Customer Contact and Cathay people strategy. Communicate effectively with the frontline teams and ensure high levels of people’s engagement Customer Excellence: Build Hong Kong Customer care hub as an organization that can deliver class leading customer experience measured by Net Promoter Score and number of other leading and lagging performance indicators.

Job description

Execute the Customer Contact and Cathay people strategy. Communicate effectively with the frontline teams and ensure high levels of people’s engagement Customer Excellence: Build Hong Kong Customer care hub as an organization that can deliver class leading customer experience measured by Net Promoter Score and number of other leading and lagging performance indicators.

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