Cathay Pacific

[Applicants: Be among the first 25 applicants | Industry: Airlines and Aviation | Type: Full-time | Level: Mid-Senior level] Role IntroductionReports to:Senior Solution LeadJoin Cathay as a Solution Lead in our Customer Travel Services Solution Cent

[Industry: Airlines and Aviation | Type: Full-time | Level: Mid-Senior level] Role IntroductionReports to:Lounge Duty ManagerIn order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value pr

[Applicants: Over 200 applicants | Industry: Airlines and Aviation | Type: Full-time | Level: Mid-Senior level] Company DescriptionCathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four line

[Applicants: Over 200 applicants | Industry: Airlines and Aviation | Type: Full-time | Level: Mid-Senior level] Company DescriptionCathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four line

[Applicants: Over 200 applicants | Industry: Airlines and Aviation | Type: Full-time | Level: Entry level] Role IntroductionReports to:Customer Contact Team LeadThis role is part of a global team in our Customer Care Department, dedicated to providi

Key Responsibilities Serve as the main contact for the Work Force Management team, including Forecasting & Planning, Scheduling and the Command Centre, handling all local administrative and resource management tasks. Calculate monthly salaries for Customer Contact Team members, including leave, overtime, and performance awards.

Execute the Customer Contact and Cathay people strategy. Communicate effectively with the frontline teams and ensure high levels of people’s engagement Customer Excellence: Build Hong Kong Customer care hub as an organization that can deliver class leading customer experience measured by Net Promoter Score and number of other leading and lagging performance indicators.