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Customer Care Resources Management Specialist

Cathay Pacific

Isla de Hong Kong, Hong Kong (RAE) 2026-02-09

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Key Responsibilities Serve as the main contact for the Work Force Management team, including Forecasting & Planning, Scheduling and the Command Centre, handling all local administrative and resource management tasks. Calculate monthly salaries for Customer Contact Team members, including leave, overtime, and performance awards.

Job description

Key Responsibilities Serve as the main contact for the Work Force Management team, including Forecasting & Planning, Scheduling and the Command Centre, handling all local administrative and resource management tasks. Calculate monthly salaries for Customer Contact Team members, including leave, overtime, and performance awards.

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