Customer Contact Centre Team Manager (Edinburgh)

About The Role Motability Operations are currently recruiting for a Customer Contact Centre Team Manager to join our team in Edinburgh on a full-time basis. Experience of managing performance against multiple KPIs, including productivity, quality, customer outcomes, and people measures Proven ability to coach and develop colleagues, including managing underperformance and building capability during periods of change Experience of stakeholder communication, translating business change into clear, practical messages for frontline teams Strong working knowledge of people processes (absence, performance management, engagement, recruitment) About The Company...