Operations Manager - Lending company

[Applicants: Be among the first 25 applicants | Industry: Financial Services | Type: Full-time | Level: Mid-Senior level] Korn Ferry has partnered with our client on their search for Operations Manager - Lending companyRole OverviewThe Operations Manager will work directly with the Founder and serve as the operational lead for a lending business. The Operations Manager will play a critical role in ensuring that the business runs smoothly, efficiently, and predictably as it scales.Key ResponsibilitiesOperational Leadership & ExecutionPartner closely with the Founder to translate business direction and priorities into clear operational plans and execution.Act as the day-to-day operational lead, ensuring alignment across lending workflows and internal functions.Identify operational gaps, bottlenecks, and inefficiencies and implement practical solutions.Process Improvement & Systems BuildingDesign, document, and optimize end-to-end lending processes to improve speed, accuracy, and consistency.Build repeatable systems, workflows, and standard operating procedures (SOPs) to support scalability.Implement tools, dashboards, and reporting to track performance and operational metrics.Lending Operations ManagementOversee core lending operations, ensuring deals move efficiently from origination through funding and servicing.Coordinate with internal and external stakeholders (e.g., vendors, partners, service providers) to ensure smooth execution.Ensure operational processes support compliance, risk management, and quality standards.Continuous Improvement & ScalingDrive a culture of continuous improvement, proactively identifying opportunities to enhance efficiency and reduce friction.Support business growth by anticipating operational needs and building infrastructure ahead of demand.Adapt processes and systems as the business evolves, balancing structure with flexibility.Qualifications & Experience5+ years of experience in operations, preferably within financial services, lending, fintech, or a fast-growing company.Proven experience building and improving operational processes in a scaling or entreprene...