German-Speaking Customer Support Specialist (IT Service Desk) (M/F)

[Applicants: Legyen az első 25 pályázó között | Level: Entry level] About the role:We are hiring German-speaking Customer Support Specialists to join a growing IT Service Desk team in Budapest. No previous IT experience is required.What You Will Do:Be the first contact for users who need IT help (Level 1 support).Handle calls, emails, and online requests.Register issues in the ticketing system.Escalate cases to Level 2 when needed.Keep users updated and ensure good service quality.Support continuous improvement of processes.What We Need:Fluent German + good English (B2).Nice to have: customer service experience (IT experience is a BIG plus).Willingness to learn - full training is provided.Ability to work in shifts (mostly 8h; night/weekend shifts 12h).Clear communication and a proactive attitude.Graduates are welcome.Why People Choose This Job (Benefits):Cafeteria package, including: BKV monthly pass, SZÉP card options, Voluntary health fund, Culture vouchers (theatre, concerts, museums), Cash option.Competitive salary + annual bonus.Shift allowance for 24/7 workers.Private medical services and discounted check-ups.AYCM SportPass (discounted) + gym/swimming pool nearby.Travel reimbursement if commuting from outside Budapest: Up to 86% of train/bus costs, 15 HUF/km by car, 80% reimbursement for language courses.Internal trainings, development opportunities and competitions.Company events, team activities, free coffee/tea.Work Schedule:Shifts follow either 24/7 or 12/5 models:Night/weekend shifts: 12 hours (19:00-07:00 or 07:00-19:00).Usually two shifts in a row, followed by rest days (according to Hungarian labour rules).