Process Excellence Specialist II

As a member of the Process Excellence team, you will play a key role in launching product and process initiatives. In this role you will be responsible for leading programs and coordinating cross functional teams to ensure operational readiness for key business changes.What You’ll DoOperate as a product and process expert in business areas & pillarsInform, influence, and execute new strategies and tactics using sound analysis and impact metrics to drive product investmentsMonitor the effectiveness of key product work streams and make recommendations for improvementHold Operations and Product accountable to key KPI’s, ensuring any missed metrics are addressed with a comprehensive mitigation planWork with product and engineering partners to enhance their knowledge of the current customer experiences and existing opportunitiesMaintain and utilize complex dashboards for performance insightsAttend Weekly/Monthly/Quarterly governance meetings with Product, Operations and AnalyticsManage the development and implementation process of the company’s products and servicesAct as primary escalation point for Product and Engineering Leads and manage/coordinate the resolution of technical issuesPlan, perform and implement process improvement initiatives utilizing Lean Six Sigma methodologiesOrganize, lead and facilitate cross-functional project teamsDiagram, evaluate and maintain operational processesDesign and conduct technical user acceptance testing providing ...