(Native Russian) Chat Support Consultant, crypto (Remote)

[Applicants: Be among the first 25 applicants | Industry: IT Services and IT Consulting | Type: Contract | Level: Associate] Who are we?SupportYourAppis a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. Let's see what it takes.What you will do:Deliver outstanding customer support in crypto trading via live chat, tickets, and emailHandle customer inquiries, order disputes, and appealsProvide valid, accurate information and solutions to customer requestsManage complaints and appeals, including follow-ups on escalations when requiredMaintain up-to-date knowledge of the company's trading platform and general market conditionsUnderstand customers' needs and deliver constructive feedback to the management teamContinuously seek ways to improve team performance and work efficiencyBe a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidaysWhat you need to succeed in this role:Native Russian and strong English proficiency (minimum B2; C1 preferred)At least 6-12 months of online customer support experience, preferably in crypto or financial servicesExperience in live chat support and handling customer inquiriesStrong analytical, logical thinking, and problem-solving skillsProof validation skills or payment/banking knowledgeFinancial background is strongly preferredPositive and res...