Customer support Jobs in US

KPMG is currently seeking an Analyst, Help Desk to join our Digital Nexus organization. Responsibilities: Provide Level 1 support through phone, chat and self-service; record requests, incidents and status information through the use of firm's ticket handling system Manage daily individual performance based on key performance metrics including average handle time, available time, speed of answer, call/chat resolution and customer service Meet and/or exceed service level agreements for all support interactions such as phone, chat, tickets Support the implementation and deployment of internal business systems and solutions Proactively maintain communications with callers through analysis and resolution processes, particularly in difficult customer situations by keeping them informed of the status Help train and support our new hires via peer advising if required; utilize and contribute knowledge articles to the knowledge base Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: Minimum one year of recent experience in Service Desk Support and Customer Service Support Bachelor's degree from an accredited college or university is preferred; minimum of a high school diploma or GED is required Technical experience related to hardware, Windows OS web-based and 3rd party applications, network and remote connectivity, and iOS/Android mobile platforms Knowledge of MS Office 2013 Product Suite and Office 365 with extensive knowledge supporting Outlook; knowledge around wireless capabilities, mobile devices, hot-spots, and air cards Ability to multitask and function in a fast-paced, high-energy environment and build productive relationships with peers; Able to quickly learn and retain information by means of written and verbal instruction; capable of...

The Customer Service Representative supports the day-to-day customer order process and provides frontline service to internal teams and external customers. QUALIFICATIONS Experience Minimum 1–2 years of experience in customer service or order management.

• Light Customer Interaction: Handle only straightforward, non-escalated customer interactions—no complex issue resolution required. Required Skills & Experience • Previous experience in customer service, call centers, data entry or administrative support.

In this role, you’ll be on the front line of customer support, delivering timely, professional assistance to users experiencing account-related issues, password resets, and general website or system access challenges. Key Responsibilities: Deliver professional, courteous customer support via phone and/or email Assist users with basic account inquiries, including password resets and access issues Troubleshoot general website and system-related concerns Accurately document customer interactions and resolutions using contact center tools Effectively utilize Automatic Call Distribution (ACD) systems and web-based platforms Qualifications: Customer Service Experience: Minimum of one (1) year of customer service experience, including phone and/or email-based contact center support, data entry, issue tracking, and use of ACD systems Communication Skills: Strong listening, verbal, and written communication skills with a customer-first mindset Technical Skills: Comfortable working with web-based databases, software applications, and email platforms Language Skills: Fluency in English (spoken, written, and read) Eligibility Requirements: U.S.

Title And Summary Customer Success Specialist, Dynamic Yield Dynamic Yield by Mastercard is on the lookout for a “dynamic” Customer Success Specialist to join our team. Role Help clients operationalize onsite testing and personalization best practice, creating great client personalization experts to exceed their onsite business goals Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations Review overall program status with clients on a regular basis, usually in the form of client calls, web presentations or onsite meetings as required Serve as the primary and secondary point of contact for clients and their DY personalization program Consult with clients on product features, functionality and onboarding best practices Distill Dynamic Yield driven value from utilizing personalization program, and digital testing data Analyze data and propose value-driving recommendations About You Fortune 1000 client-facing experience as a CSM preferred B.A./B.S.

RESPONSIBILITY AND AUTHORITY This position is responsible for facilitating and managing all aspects of the customer order to cash process, with a focus on orders and returns across a diverse US customer base, in support of the Field Sales organizations. Primary Activities Conducts oneself in a manner which ensures compliance with all standard operating procedures, policies, and guidelines encompassed under the Customer Service work statement Process requests received from customers and the sales teams including orders, returns, product movement, product pricing inquiries, data analysis/reporting and general customer account questions Coordinate inventory movement in the field including trunk stock, consignment and programming inventory to ensure case coverage needs based on sales needs and conduct inventory audits on a regular basis Communicates with internal counterparts across the organization in such areas as Accounting, Quality, Supply Chain, Pricing & Contracts and the Sales teams Facilitates the returned goods and credit processes related to customer product returns Coordinate with global offices for all inter-company shipments and returns Assists in the collection of informational or statistical data, supporting the creation and distribution of reports to ...