Customer support Jobs

Mancomm is seeking a Customer Operations Specialist who is both customer-focused and tech-savvy. Key Responsibilities Respond to customer inquiries via phone, email, and chat, with a focus on using AI and automation to improve speed and accuracy Troubleshoot and resolve customer issues with empathy while identifying opportunities to apply AI-driven solutions Manage customer orders and requests through internal systems, ensuring smooth digital workflows Handle inbound leads from marketing outreach and chatbots, qualifying opportunities and guiding prospects toward the next step Collaborate with internal teams to refine how AI agents and tools support customer operations Maintain accurate customer records, notes, and documentation in our platforms Identify and report trends in customer questions, complaints, or delays, recommending AI/chat enhancements where appropriate Balance multiple tasks and prioritize effectively in a fast-paced, technology-driven environment Requirements 2+ years of experience in customer service, order processing, or operations Strong familiarity with chat platforms, AI assistants, or digital support tools Excellent verbal and written communication skills Strong attention to detail and organizational skills Comfortable using customer management systems, AI agents, and communication platforms Calm under pressure and committed to delivering an exceptional customer experience Bonus: experience in SaaS, compliance-related industries, or working alongside AI in customer-facing roles Why Join Us At Mancomm, we believe delivering great service means combining a human touch with the latest technology.

Mancomm is seeking a Customer Operations Specialist who is both customer-focused and tech-savvy. Key Responsibilities Respond to customer inquiries via phone, email, and chat, with a focus on using AI and automation to improve speed and accuracy Troubleshoot and resolve customer issues with empathy while identifying opportunities to apply AI-driven solutions Manage customer orders and requests through internal systems, ensuring smooth digital workflows Handle inbound leads from marketing outreach and chatbots, qualifying opportunities and guiding prospects toward the next step Collaborate with internal teams to refine how AI agents and tools support customer operations Maintain accurate customer records, notes, and documentation in our platforms Identify and report trends in customer questions, complaints, or delays, recommending AI/chat enhancements where appropriate Balance multiple tasks and prioritize effectively in a fast-paced, technology-driven environment Requirements 2+ years of experience in customer service, order processing, or operations Strong familiarity with chat platforms, AI assistants, or digital support tools Excellent verbal and written communication skills Strong attention to detail and organizational skills Comfortable using customer management systems, AI agents, and communication platforms Calm under pressure and committed to delivering an exceptional customer experience Bonus: experience in SaaS, compliance-related industries, or working alongside AI in customer-facing roles Why Join Us At Mancomm, we believe delivering great service means combining a human touch with the latest technology.

You'll build deep product knowledge, collaborate across departments, and shape the player experience behind the scenes. In this role, you'll strengthen your problem-solving skills and help inform product decisions with real-time customer insights.

Perform system administration tasks, including setting up new client accounts, managing user access and permissions, disabling inactive users, and maintaining accurate client records. Create, update, and maintain user guides and documentation to support client understanding of system features and workflows.

These range from clients who are uncertain about starting their case, to those who need help completing next steps with their law firm, to clients seeking updates and guidance as their case progresses. The work is deeply rewarding — clients are grateful for your help, and your efforts directly connect them to the legal support they need.

As an Associate Data Analyst, Customer Support, you will work with the support team to create complex customized reports for clients. Customer experience pain points you identify will inform product improvements and allow PitchBook to optimize the platform for customers worldwide.

Duties also include assisting in operations management, maintaining communication across teams, and delivering outstanding customer service. Qualifications Proficiency in Operations and Operations Management, with the ability to efficiently manage tasks and workflows.

Customer Service Specialist Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. Customer Service Specialists should educate Patients of their financial responsibility when applicable.